Privacy Policy
Effective Date: January 1, 2025
Last Updated: April 11, 2026
1. Introduction
Welcome to CitizenPrep ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Canadian citizenship test preparation platform.
This Privacy Policy complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.
Contact Information:
Email: [email protected]
Company: Humbl Technologies Inc.
2. Information We Collect
2.1 Information You Provide
Account Information (Required):
- Email address (for authentication)
- Test date (for personalized study plan)
- Language preference (English or French)
Optional Information:
- Name (for personalization)
Payment Information (Premium Users):
- Billing information (processed securely through Stripe)
- Subscription status and history
2.2 Information Collected Automatically
- Study progress and card performance
- Device information and browser type
- Usage patterns and session duration
- IP address (for security and analytics)
3. How We Use Your Information
We use your information ONLY for the following purposes:
- Service Provision: Create and manage your account, provide study materials
- Personalization: Generate personalized study plans based on your test date
- Communication: Send study reminders and important account updates (opt-in)
- Payment Processing: Process subscriptions through our payment provider (Stripe)
- Product Improvement: Analyze usage patterns to improve features
- Security: Protect against fraud and unauthorized access
We will NEVER:
- Sell your personal information (name, email, study data) to third parties
- Use your information for purposes not disclosed here
Note: We use analytics and advertising tools (described in Section 4) that collect anonymized browsing data such as page views, button clicks, and device type to measure the effectiveness of our marketing and improve our service. This data does not include your personal account information.
4. Data Sharing and Disclosure
We share your information ONLY with:
- Authentication Provider: For secure account authentication and social login
- Database Provider: For secure data storage
- Payment Provider: For processing Premium subscriptions securely
- Hosting Provider: For application hosting and performance
- Analytics Provider: For understanding how users interact with our service (anonymized usage data such as page views, feature usage, and session duration)
- Advertising Platforms: For measuring the effectiveness of our marketing campaigns (anonymized conversion data such as sign-up and purchase events, not personal account information)
- Error Monitoring Provider: For detecting and fixing technical issues (error reports, device type, browser information)
All third-party service providers are contractually required to protect your data and use it only for the services they provide to us.
5. Your Privacy Rights
Under PIPEDA and Canadian privacy law, you have the right to:
- Access: Request a copy of all personal information we hold about you
- Correct: Update or correct your personal information
- Delete: Request deletion of your personal information (except where we must retain it by law)
- Export: Download your data in a portable format (JSON)
- Opt-Out: Unsubscribe from marketing emails or SMS reminders at any time
To exercise these rights, go to Settings → Data & Privacy or email us at [email protected]
6. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations:
- Account Data: Retained while your account is active + 1 year after deletion
- Study Progress: Retained while your account is active
- Payment Records: Retained for 7 years (tax and legal requirements)
- Marketing Data: Deleted immediately upon opt-out
7. Security
We implement industry-standard security measures to protect your data:
- SSL/TLS encryption for all data transmission
- Encrypted password storage managed by our authentication provider
- Regular security audits and updates
- Access controls and secure authentication
- Secure database hosting
8. Cookies and Tracking
We use cookies for:
- Essential Cookies: Authentication and security (required)
- Preference Cookies: Remember your language and settings
- Analytics Cookies: Understand how you use our service
- Advertising/Marketing Cookies: Measure the effectiveness of our advertising campaigns
You can manage cookie preferences in your browser settings. See our Cookie Policy for more details.
9. Children's Privacy
CitizenPrep is designed for adult users (18+) preparing for Canadian citizenship. We do not knowingly collect information from children under 18. If we discover we have collected information from a child under 18, we will delete it immediately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by:
- Posting the updated policy on this page
- Updating the "Last Updated" date
- Sending you an email notification (for significant changes)
Your continued use of CitizenPrep after changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, contact us: